Privacy Policy

How we collect, use, and protect your personal information.

Last updated: 1 March 2025

1. Introduction

KPI Advisory Solutions Sdn Bhd (SSM No. 202401034521) ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, process, store, and protect personal data in connection with your use of our website at kpipro.pro and any services we provide.

This policy is written in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). By using our website or engaging our services, you acknowledge that you have read and understood this policy.

2. Personal Data We Collect

We may collect and process the following categories of personal data:

  • Identity data: Full name, salutation, and date of birth (where provided).
  • Contact data: Email address, phone number, and postal address.
  • Financial data: Information about your income, assets, liabilities, and financial goals shared during advisory consultations.
  • Communication data: Messages, enquiries, and correspondence submitted via our contact form or sent by email.
  • Technical data: IP address, browser type, operating system, pages visited, and time spent on our website, collected automatically via cookies and analytics tools.

3. How We Use Your Personal Data

We use the personal data we collect for the following purposes:

  • To respond to your enquiries and communicate with you about our services.
  • To provide, administer, and improve our financial advisory services.
  • To prepare and deliver personalised financial plans and recommendations.
  • To maintain our business records and comply with applicable regulatory requirements.
  • To improve the functionality and user experience of our website.
  • To send you relevant communications about financial insights or service updates, where you have given consent.

4. Legal Basis for Processing

We process your personal data on one or more of the following grounds:

  • Consent: Where you have given us explicit consent, such as completing a contact form or subscribing to communications.
  • Contractual necessity: To fulfil our obligations under a services agreement.
  • Legitimate interests: To operate and improve our website and services in a manner that does not override your fundamental rights.
  • Legal obligation: Where processing is required to comply with applicable Malaysian law or regulation.

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data to third parties for marketing purposes. We may share your data only in the following limited circumstances:

  • With trusted service providers who assist us in operating our business (e.g., IT support, hosting), bound by confidentiality obligations.
  • Where required by law, court order, or government authority.
  • With your explicit consent for a specific purpose.

6. Data Retention

We retain personal data for as long as necessary to fulfil the purposes described in this policy, or as required by Malaysian regulatory obligations. Financial advisory records are retained for a minimum of seven years in accordance with applicable professional standards. Non-client enquiry data is typically retained for no more than 24 months.

7. Your Rights Under PDPA 2010

As a data subject under Malaysian law, you have the right to:

  • Access the personal data we hold about you.
  • Correct inaccurate or incomplete data.
  • Withdraw consent previously given.
  • Object to the processing of your data for direct marketing purposes.
  • Lodge a complaint with the Department of Personal Data Protection Malaysia.

To exercise any of these rights, contact us at [email protected]. We will respond within 21 days.

8. Cookies

Our website uses cookies to enhance your experience. Please refer to our Cookie Policy for full details on the cookies we use and how to manage your preferences.

9. Security

We employ appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. These include encryption of data in transit and access controls on internal systems. However, no transmission over the internet is entirely secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via notice on our website. The date at the top of this document indicates when the policy was last revised. Continued use of our website following changes constitutes acceptance of the updated policy.

11. Contact

For any questions or concerns about this Privacy Policy or the handling of your personal data, please contact:

KPI Advisory Solutions Sdn Bhd
Suite 12-02, Wisma KL, Jalan Ampang, 50450 Kuala Lumpur
Email: [email protected]
Phone: +60 3-2110 8834